Free content leads to increased profits for language translation company

Filed under Translation Discussion, Translation Musings, Translation Reference
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Foreign Translations, Inc. is a global language translation services provider that specializes in foreign language translation, website translation and interpreting. It has recently been a part of an interesting experiment in which it provided useful content for free on its website which lead to an increase in its overall profits.

There are a lot of valuable insights to be gained from this experiment and its results. For one thing, today’s internet savvy consumers prefer to take decisions after conducting personal research. Information has become the great leveler, it is available to everybody connected to the Internet, and one only needs to spend time googling around to find satisfactory information on most topics. In a way this has turned the consumer into an expert. So for companies irrespective of whether they are dealing with language translation or not, one of the most effective ways of becoming a force to reckon with is to offer information that a potential customer might be looking for. This move would help the customer become an expert thus making the company, or the web site which offers such information, a reliable and trusted source.

Such a move will specially benefit companies that rely on their websites to connect with customers. High quality instructional articles that directly serve the requirements of a company’s existing or potential customers when offered free help a company gain the reputation of an expert. This would, in a natural progression lead to customers spending more time on its web site and recommending it to others with similar interests. The resulting increase in user base would lead to increasing number of converted customers and improved profits like it happened in the case of Foreign Translation Inc.

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